Shipping Policy
At ScatterCushionCovers.co.za, most of our products are made to order. This means your order is carefully prepared, manufactured, packed, and dispatched before final delivery.
1. Our Delivery Timeframe
Our goal is to deliver your order within a total of 21 days from the date your order is confirmed and paid for.
This estimated timeframe is made up as follows:
- Up to 14 days for fabric procurement, order preparation, and manufacturing.
- Up to 7 days for courier delivery
While we always aim to deliver within this timeframe, delays may occasionally occur due to fabric supplier lead times, public holidays, high order volumes, weather conditions, or courier delays beyond our control.
2. Courier Partner
We use The Courier Guy for deliveries where available.
Once your order has been completed and dispatched, delivery will be handled by our courier partner to the shipping address provided at checkout.
3. Made-to-Order Products
Because many of our items are custom-made or made to order, delivery does not happen immediately after purchase.
Production begins after:
- Full payment has been received, and;
- Your order details have been confirmed
No manufacturing or dispatch will begin until the order has been properly confirmed.
4. Order Processing and Manufacturing
Please allow up to 14 days for:
- Receiving the selected fabric from selected fabric house
- Cutting and sewing
- Quality checks
- Packing and preparing your order for dispatch
This production period may be shorter in some cases, but customers should allow the full manufacturing window before courier transit begins.
5. Delivery After Dispatch
Once your order has been dispatched, please allow up to 7 days for delivery by The Courier Guy.
Delivery times may vary depending on:
- Your location
- Regional courier coverage
- Remote or outlying delivery areas
- Weekends and public holidays
- Operational delays within the courier network
6. Delivery Areas
We deliver throughout South Africa where courier coverage is available.
If your area is classified as an outlying, remote, or high-risk delivery zone, additional charges or longer delivery times may apply. If this affects your order, we will contact you before dispatch where necessary.
7. Shipping Charges
Shipping fees, if applicable, will be shown at checkout or confirmed before final payment.
Additional delivery charges may apply for:
- Outlying areas
- Special delivery requests
- Oversized orders
- Multiple-package shipments
8. Tracking
Where available, tracking details will be provided once your order has been dispatched.
Please note that tracking may only become active after the courier has scanned the parcel into their system.
9. Delays
Although we aim to complete and deliver all orders within 21 days in total, this timeframe is an estimate and not an absolute guarantee.
We are not liable for delays caused by:
- Fabric supplier delays
- Courier backlogs
- Strikes
- Severe weather
- Public holidays
- Incorrect customer delivery information
- Failed delivery attempts
- Events outside our reasonable control
If there is a material delay with your order, we will do our best to keep you informed.
10. Incorrect Delivery Information
Customers are responsible for ensuring that the delivery address, contact number, and recipient details are correct at the time of ordering.
We cannot be held responsible for delays, losses, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
11. Delivery Completion
Delivery will be considered complete when the order is delivered to the address provided at checkout, or accepted by any person present at that address.
Please ensure that someone is available to receive the parcel where required.
12. Damaged or Missing Deliveries
If your parcel arrives damaged, incomplete, or appears to have been tampered with, please notify us as soon as possible after delivery and send clear photographs of:
- The outer packaging
- The shipping label
- The product received
- Any visible damage
This will help us assess the issue and assist you as quickly as possible.
13. Contact Us
If you have any questions about shipping or delivery, please contact us:
ScatterCushionCovers.co.za
Email: c@scattercushioncovers.co.za